Bootstrapped and Profitable; The Story of the $25 Million Online Retailer FCP Euro
FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer and longtime friend Scott Drozd, we have grown to become an industry leading eCommerce provider of Genuine and OEM Parts for European cars. Throughout our journey the company’s values have remained the same: selling only the highest quality replacement parts, providing unparalleled customer service, and providing the do it yourself enthusiast with technical support to help fix and maintain their vehicles.
Present day, FCP Euro has grown to nearly $25 million in annual sales still internally funded through the continuous reinvestment of it’s profits. On our website fcpeuro.com we offer over 350,000 SKU’s across all European makes, with the sharpest focus on high quality Original Equipment and Genuine replacement parts. We’ve committed ourselves to building a culture of service, quality, and continuous improvement, because we know that if our employees care deeply about our products and services that it will be reflected in what our customers receive. Located in Milford, CT our 25,000 square foot FCP Euro Distribution Center stocks nearly $1.5 million of inventory and has developed a highly efficient distribution model that has the ability to ship out almost all orders placed within 24 hours.
When you place an order with us you receive something very unique and special: a Lifetime Replacement Promise. Everything sold by FCP is backed by an industry-leading comprehensive, lifetime parts warranty – including wear and tear items like wiper blades or brake pads. We’ve spent over a decade tirelessly cataloging our own products and developing a comprehensive proprietary parts database with precise and accurate fitment data so you also get peace of mind that you’re going to receive the correct replacement part for your car. Additionally, you will receive industry leading customer service with a 365 day return policy and free shipping over $49. Our goal is to keep our customers for life.
It’s our vision to be the most valuable and trusted European online auto parts retailer in the world through our pursuit of quality and service. To do this, we will continue to innovate our customer experience through better utilization of technology and data management. As we continue to expand across other European makes, we are committed to handcrafting and curating each vehicle’s catalog with the same precision that we did over the last 15 years – ensuring only the highest quality replacement parts and the most accurate fitment data.
The growth and success we’ve experienced over the years is because of customers like you, who faithfully support our business. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful.
Watch and enjoy!